Everyone working in the NHS has a legal duty to maintain the highest level of confidentiality about patient information. Your medical history is/will be recorded on the practice computer system and in paper records, these records are accessed by authorised users only. For further information about who has access to patient information please see the confidentiality information guide which is available from reception or click the links below for our privacy notice and Information Governance and Data Security Policy

GDPR Privacy Notice June 21

Information Governance and Data Security Policy

Medical Examiners Privacy Notice

If you wish to make a complaint about the service received at the surgery, please ask to speak to the Practice Manager. If you do not want to speak to anyone, then please put your complaint in writing to: The Practice Manager, Southfield Way Surgery, 2a Southfield Way, Great Wyrely, Walsall, WS6 6JZ. There is also a leaflet available with full details of the complaints procedure.

If you have any suggestions on how we may improve the service we offer our patients, please let us know.

All GP practices are required to declare the mean earnings (average pay) for GPs working to deliver NHS services to patients at each practice.

The average pay for GPs working in Southfield Way Surgery in the last financial year was £146,556 before tax and National Insurance. This is for 1 full time GP and 1 long-term locum who worked in the practice for more than six months.

Mission Statement

To provide professional, accessible, high quality, comprehensive healthcare services that inspires confidence in our patients and our community.

Our Vision

• We aim to provide the best possible outcomes for our patients in a safe and welcoming environment. Our Doctors and staff are approachable, respectful and patient-centered
• We aim to be at the forefront of modern general practice, offering a wide range of services and facilities
• We aim to be a Centre of Excellence for teaching and training of medical students, GP Registrars and Nurses
• We aim to use technology smartly to improve the efficiency and effectiveness of our administration, patient contact and clinical activity
• We will continue to invest in our staff, diversifying and developing our skills and knowledge base to ensure that we have a highly skilled, resilient and adaptable work force to meet the needs of our patients and communities
• We aim to support the development through a greater understanding and treatment of disease through proactive engagement with research projects
• We will seek to collaborate and work in partnership to strengthen community links and respond to local, regional and national initiatives

Our Values

We are accountable:

We ensure we take responsibility for our actions, and are open and transparent to the people who use our service.

We are fair:

We are consistent in the way we deal with people, both patients and staff, we act courteously, show consideration, compassion and understanding valuing each person as an individual.

We are professional:

We strive to achieve a high level of medical care for our patients and responsive to medical need both for the individual and for the community as a whole. We maintain our professional learning and follow guidelines where appropriate to do so.

Our success is built upon the personal and professional achievement of everyone who works at Southfield Way Surgery.

We are innovative:

We constantly review the service we provide and improve it when and where possible. We use all available resources, including technology to provide the best service we can.

We nurture innovation, lead on learning and development and embrace emerging technologies.

We are caring:

We will put our patients at the heart of all that we do.

We respect and value everyone for their contribution, we engage with the community and local resources where possible, we celebrate peoples’ differences and provide equality of opportunity for all without discrimination.