Practice Policies & Patient Information
Access to Patient Information
Everyone working in the NHS has a legal duty to maintain the highest level of confidentiality about patient information. Your medical history is/will be recorded on the practice computer system and in paper records, these records are accessed by authorised users only. For further information about who has access to patient information please see the confidentiality information guide which is available from reception or click the links below for our privacy notice and Information Governance and Data Security Policy
Complaints or Comments
If you wish to make a complaint about the service received at the surgery, please ask to speak to the Practice Manager. If you do not want to speak to anyone, then please put your complaint in writing to: The Practice Manager, Southfield Way Surgery, 2a Southfield Way, Great Wyrely, Walsall, WS6 6JZ. There is also a leaflet available with full details of the complaints procedure.
If you have any suggestions on how we may improve the service we offer our patients, please let us know.
Data Protection Officer (DPO)
A Data Protection Officer (DPO) is responsible for ensuring that an organization complies with data protection laws and safeguards personal information. They oversee data security, handle privacy concerns, and serve as a point of contact for any data-related inquiries.
Our Data Protection Officer is Paul Coudrey. If you have any questions or concerns regarding how we handle your data, please feel free to reach out.
GP Earnings
All GP practices are required to declare the mean earnings (average pay) for GPs working to deliver NHS services to patients at each practice.
The average pay for GPs working in Southfield Way Surgery in the last financial year was £146,556 before tax and National Insurance. This is for 1 full time GP and 1 long-term locum who worked in the practice for more than six months.
Mission Vision and Values
Mission Statement
To provide professional, accessible, high quality, comprehensive healthcare services that inspires confidence in our patients and our community.
Our Vision
- We aim to provide the best possible outcomes for our patients in a safe and welcoming environment. Our Doctors and staff are approachable, respectful and patient-centered
- We aim to be at the forefront of modern general practice, offering a wide range of services and facilities
- We aim to be a Centre of Excellence for teaching and training of medical students, GP Registrars and Nurses
- We aim to use technology smartly to improve the efficiency and effectiveness of our administration, patient contact and clinical activity
- We will continue to invest in our staff, diversifying and developing our skills and knowledge base to ensure that we have a highly skilled, resilient and adaptable work force to meet the needs of our patients and communities
- We aim to support the development through a greater understanding and treatment of disease through proactive engagement with research projects
- We will seek to collaborate and work in partnership to strengthen community links and respond to local, regional and national initiatives
Our Values
We are accountable:
We ensure we take responsibility for our actions, and are open and transparent to the people who use our service.
We are fair:
We are consistent in the way we deal with people, both patients and staff, we act courteously, show consideration, compassion and understanding valuing each person as an individual.
We are professional:
We strive to achieve a high level of medical care for our patients and responsive to medical need both for the individual and for the community as a whole. We maintain our professional learning and follow guidelines where appropriate to do so.
Our success is built upon the personal and professional achievement of everyone who works at Southfield Way Surgery.
We are innovative:
We constantly review the service we provide and improve it when and where possible. We use all available resources, including technology to provide the best service we can.
We nurture innovation, lead on learning and development and embrace emerging technologies.
We are caring:
We will put our patients at the heart of all that we do.
We respect and value everyone for their contribution, we engage with the community and local resources where possible, we celebrate peoples’ differences and provide equality of opportunity for all without discrimination.
Named GP
As part of the commitment to more personalised care for patients, NHS Employers and the General Practitioners Committee of the British Medical Association have agreed that all patients will have a named accountable GP.
The named GP will:
- Take lead responsibility for ensuring that all appropriate services required under the contract with the practice are delivered to you
- Where required, based on the professional judgement of the ‘named’ GP, work with relevant associated health and social care professionals to deliver a multidisciplinary care package that meets your needs.
- Ensure that your physical and psychological needs are recognised and responded to by the relevant clinicians in the practice
- Ensure that patients over 75 years of age have access to a health check if requested, which is already a requirement of the GP contract regulations.
All patients registered to the surgery are assigned to Dr Puneet Dubb.
Patients Responsibilities
All patients are responsible for keeping their appointments and updating the practice if they change their name, address and telephone number etc.
Practice Business Entity
The practice business entity is a sole partnership owned by Dr. Puneet Dubb.
Zero Tolerance
The practice will not tolerate patients that are violent or abusive to the Doctors, their staff or persons present on the practice premises or in the place where treatment is provided. Such patients will be immediately removed from the practice list and they may lose their right to have primary medical services provided within the locality in which they live.