How to Make an Appointment
How to see a Doctor or healthcare professional
Appointments to see a Doctor or healthcare professional can be made by calling at, or telephoning the surgery. Emergencies take priority at all times.
Speak to the Doctor or Nurse
If the patients wish to speak to the doctor or the nurse on the telephone during the working day, please ring the surgery the receptionist will take your details and pass to the appropriate person and they will ring back. Please be aware that the person calling you back could be a doctor, advanced nurse practitioner or nurse.
Extended Primary Care Service
This is a telephone appointment service and is available for Monday and Wednesday evenings. Please contact the surgery to book.
Patient preference of practitioner
All registered patients have the right to express a preference to receive services from a particular performer or class of performer, either generally or in relation to any particular condition; such preferences will be recorded by the practice.
The practice will endeavour to comply with any reasonable preference, but need not do so if the preferred performer has reasonable grounds for refusing to provide services to the patient or if the performer does not routinely perform the services in question within the practice.
Non-urgent advice: Cancel an Appointment
If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.
Call the practice 01922 415 151 to cancel your appointment
Use Patient Access to cancel an appointment online.Home Visits
If you need to see a Doctor but are unable to get to the surgery, please ring the surgery the receptionist will take your details and pass to the appropriate person and they will call you back. Please call as early as possible if you require a home visit.
Late For Your Appointment
Please attend your appointment on time, if you are late you may not be seen. If you are not seen you will not be able to rearrange your appointment until the next working day-except in the event of an medical emergency that requires immediate attention.
Text Reminder Service
We have a texting service which allows you to receive confirmation and reminders about your appointments.
To have this service you will need to register by completing a consent form.
Please remember to update your contact details with us when you change address, telephone numbers and email address.