Appointments

How to make an appointment

Urgent appointments

To request an urgent appointment for today or tomorrow (Monday to Friday):

phone us on 01922 415 151
visit the surgery and speak with a receptionist

Routine appointments

To request a routine appointment in the next 7 days:

use our appointment request form
phone us on 01922 415 151
visit the surgery and speak with a receptionist
use your NHS account (through the NHS website or NHS App)

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

How to see a Doctor or healthcare professional

Appointments to see a Doctor or healthcare professional can be made by calling at, or telephoning the surgery. Emergencies take priority at all times.

Speak to the Doctor or Nurse

This is a telephone appointment service and is available for Monday and Wednesday evenings. Please contact the surgery to book.

Extended Primary Care Service

If the patients wish to speak to the doctor or the nurse on the telephone during the working day, please ring the surgery the receptionist will take your details and pass to the appropriate person and they will ring back. Please be aware that the person calling you back could be a doctor, advanced nurse practitioner or nurse.

Patient preference of practitioner

All registered patients have the right to express a preference to receive services from a particular performer or class of performer, either generally or in relation to any particular condition; such preferences will be recorded by the practice.

The practice will endeavour to comply with any reasonable preference, but need not do so if the preferred performer has reasonable grounds for refusing to provide services to the patient or if the performer does not routinely perform the services in question within the practice.

Non-urgent advice: Cancelling or changing an appointment

If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.

To cancel your appointment:
– use your NHS account (through the NHS website or NHS App)
– using the GP online system – Patient Access
– phone us on 01922 415 151

If you need help with your appointment

Please tell us:

if there’s a specific doctor, nurse or other health professional you would prefer to respond
if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
if you need an interpreter
if you have any other access or communication needs

If you need help when we are closed

If you need medical help now, use NHS 111 online or call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

Home Visits

If you need to see a Doctor but are unable to get to the surgery, please ring the surgery the receptionist will take your details and pass to the appropriate person and they will call you back. Please call as early as possible if you require a home visit.

Late for your Appointment

Please attend your appointment on time, if you are late you may not be seen. If you are not seen you will not be able to rearrange your appointment until the next working day-except in the event of an medical emergency that requires immediate attention.